Shiprocket: What It Is, How It Works, and What You Need to Know

For an online seller, shipping is an important part of completing an order. After a customer places an order, the seller needs to arrange delivery, select a suitable courier service, prepare the shipment, and keep track of its progress. Shiprocket is an e-commerce enablement platform designed to bring many of these shipping and logistics activities together.

Shiprocket describes its platform as a way for Indian sellers to manage shipping, logistics, and fulfillment. Sellers can choose available courier partners, schedule pickups, ship prepaid or cash-on-delivery orders, and track deliveries through the platform.

The platform also provides tools for order management, shipping-rate calculation, returns, reporting, and integrations with supported sales channels. For sellers considering it, understanding how the platform works and what its services actually include is useful before making it part of an e-commerce shipping process.

What Is Shiprocket?

Understanding It and Its Purpose

Shiprocket is an e-commerce shipping and logistics platform that helps sellers manage shipments through a centralized system. Instead of arranging every shipping activity separately, sellers can use it to work with available courier partners, process orders, schedule pickups, generate shipping documents, and monitor shipments.

The platform is not simply a single courier service. It provides access to multiple courier options and technology tools that help sellers manage the shipping process. The options shown for an individual shipment can depend on factors such as the pickup location, destination, package information, and service availability.

Who Can Use Shiprocket?

It is primarily designed for sellers and businesses operating in the Indian e-commerce market. Its services can be used by businesses with different shipping volumes, with plans and tools intended for different types of sellers.

A seller may use Shiprocket for individual shipments, regular e-commerce orders, or larger shipping operations. Businesses can also connect supported online stores and sales channels so that orders can be brought into the it workflow. The exact features available to a seller depend on the service, account, plan, and shipping requirements involved.

How Shiprocket Supports E-Commerce Shipping

E-commerce shipping involves several steps, from receiving an order to delivering the package and handling possible returns. Shiprocket provides a centralized platform for many of these activities.

Sellers can manage orders, review shipping options, calculate rates, create labels, arrange pickups, and track shipments. The platform also provides tools for returns, reports, and other shipping-related tasks. This approach can give sellers one place to manage shipping activities instead of switching between multiple systems for every part of the delivery process.

How Does Shiprocket Work?

Creating a Shiprocket Account

The process begins with creating a it account and providing the required business and shipping information. Shiprocket’s support documentation includes account setup, KYC verification, bank verification, and other business settings as part of its platform setup.

Once the account is ready, sellers can configure their shipping preferences and connect supported sales channels where applicable. The requirements can differ depending on the services a seller wants to use, so businesses should follow the current setup instructions provided by Shiprocket.

Adding and Managing Orders

Orders can be added to Shiprocket through supported sales-channel integrations or by creating orders within the platform. It provides order-sync functionality for supported channels, allowing incoming orders to be brought into the shipping dashboard.

The platform organizes orders according to their shipping status. This can help sellers identify orders that are ready for processing, shipments that are in transit, delivered orders, and shipments that require further attention.

Choosing a Courier Partner

Shiprocket provides access to multiple courier partners. When processing a shipment, sellers can review courier options available for that particular order.

Courier availability is not necessarily identical for every shipment. Factors such as pickup and delivery locations, shipment weight, dimensions, service type, and other conditions can affect which options are available. Shiprocket also provides courier-selection and recommendation tools to help sellers evaluate available shipping options.

Shipping and Tracking Orders

After an order is prepared, the seller can select an available courier service and process the shipment. Shiprocket supports shipping-label and invoice generation, pickup scheduling, and shipment tracking.

Once the shipment is moving through the courier network, its progress can be monitored through tracking information. Shiprocket’s tracking system supports methods such as an AWB number, order ID, or mobile number. Tracking information depends on updates received from the relevant courier, so a shipment status may not change immediately after every movement.

Managing Delivery and Returns

A shipment may not always result in a successful delivery. Customers may request returns, or a package may be returned to the seller under certain circumstances. Shiprocket provides tools for creating and managing return shipments. Sellers can process return requests, generate return orders, arrange reverse pickups, and monitor return shipments.

The seller’s own return policy remains important. Shiprocket provides the shipping and logistics tools, but businesses still need to establish their customer-facing rules for eligible returns, refunds, and other post-purchase matters.

What Services Does Shiprocket Provide?

Domestic Shipping Services

Shiprocket provides domestic shipping services for sellers shipping orders within India. Sellers can use the platform to process shipments, compare available courier options, calculate shipping charges, schedule pickups, and track deliveries.

Shipping rates are not a single fixed amount. The applicable cost can depend on details such as the shipment’s weight, dimensions, destination, shipping zone, courier, and other applicable charges. It provides a rate calculator that allows sellers to estimate shipping costs using shipment information.

International Shipping Services

Shiprocket also provides international shipping through It X. Its current international-shipping information states that the service supports shipments from India to more than 220 countries and territories.

International shipping requires more information than a typical domestic shipment. Sellers may need to consider the destination country, shipment weight and dimensions, customs-related requirements, and applicable shipping or export documentation. Because international shipping rules can vary by destination and product, sellers should check the current requirements before sending a shipment overseas.

Order Fulfillment Services

Shiprocket offers fulfillment services in addition to standard shipping management. Fulfillment can involve activities such as warehousing, inventory management, picking, packing, shipping, and returns management.

Under a fulfillment arrangement, inventory can be stored in fulfillment facilities and processed when customer orders are received. This is different from simply booking a courier for a package that the seller has already packed. Fulfillment addresses more parts of the order-processing operation.

Returns and Shipment Management

Returns are another area covered by Shiprocket’s platform. Sellers can create return orders and manage reverse shipments through the available return-management tools.

Shiprocket’s support documentation includes processes for adding return orders, processing return requests, scheduling return pickups, and tracking return shipments. The exact process can depend on the order’s status and the seller’s return settings. Some actions may no longer be available after a shipment reaches a particular stage.

What Are the Key Features of Shiprocket?

Multi-Courier Shipping Options

One of Shiprocket’s main functions is providing access to multiple courier partners through a single platform. This allows sellers to review available courier options for their shipments instead of managing every courier separately. However, the available choices can vary according to shipment details and serviceability.

Shipment Tracking

Shipment tracking allows sellers and customers to monitor delivery progress. Shiprocket’s tracking system can use an AWB number, order ID, or mobile number to locate shipment information. The tracking page displays available shipment updates provided through the delivery process. Tracking information is dependent on courier updates, so the displayed status represents the information available in the system at that time.

Order Management

Shiprocket provides an order-management system for organizing e-commerce shipments. Orders can be synchronized from supported sales channels, created within the platform, and monitored according to their status. This can help sellers keep track of orders that still need processing as well as shipments that have already been dispatched or delivered.

Shipping Rate Comparison

Shipping costs can differ between courier services and shipments. Shiprocket provides a shipping-rate calculator that can be used to estimate applicable courier charges. Information such as pickup and delivery locations, shipment weight, dimensions, and shipping requirements can affect the calculated rate. A rate shown for one shipment should therefore not be treated as a universal it shipping price.

Analytics and Reporting

Shiprocket provides reporting and analytics tools for sellers who want to review information related to their shipping operations. Available reports can help businesses examine areas such as shipments, delivery information, costs, and other operational data.

How to Use Shiprocket Step by Step

Set Up Your Account

Begin by creating an account and completing the information required for your business. Depending on the account and services being used, Shiprocket may require verification information such as KYC and banking details. After setup, sellers can configure their account and shipping settings before processing orders.

Connect Your Store or Sales Channel

Sellers using supported e-commerce platforms or marketplaces can connect their sales channels to it. Shiprocket’s support resources include integrations for platforms such as Shopify, WooCommerce, Amazon, and other supported channels. Once an integration is configured, eligible orders can be synchronized with the Shiprocket system for processing.

Add Shipment Details

Before booking a shipment, sellers need to provide accurate shipment information. Depending on the shipment, this can include the pickup location, delivery address, product details, package weight, and dimensions. Accurate information matters because shipping rates and courier availability can be affected by shipment characteristics.

Select a Shipping Option

After entering the required information, sellers can review the courier options available for the shipment. The available services and rates can differ according to the shipment’s origin, destination, weight, dimensions, and other factors. Sellers can then choose an appropriate option from those available for that particular order.

Generate Shipping Labels

Once a shipment has been processed, Shiprocket provides tools for generating shipping labels and related documents. The seller should check the shipment information carefully before printing and attaching the label to the package. Correct labeling helps ensure that the package contains the information required for the courier’s processing workflow.

Track the Shipment

After the shipment is dispatched, sellers can use Shiprocket’s tracking tools to monitor its progress. Customers can also track eligible shipments using information such as the AWB number or order ID.

Because tracking updates are supplied through the delivery network, there can sometimes be a delay between a physical shipment movement and the appearance of a new online status.

How Much Does Shiprocket Cost?

Understanding Shipping Charges

There is no single shipping price that applies to every Shiprocket shipment. The amount can vary based on factors such as package weight, dimensions, pickup and delivery locations, shipping zone, courier partner, and applicable service charges. Shiprocket provides a shipping-rate calculator so sellers can estimate the cost for a particular shipment rather than relying on a general price.

Factors That Affect Shipping Costs

Several factors can influence the final shipping charge. Weight and dimensions are important because courier pricing can depend on the shipment’s applicable weight. The pickup and delivery locations can also affect the shipping zone and rate. Other factors can include the selected courier, payment method, COD charges, reverse shipping, RTO-related charges, and the type of shipment. For international orders, the destination and cross-border shipping requirements can introduce additional considerations.

Plans, Fees, and Additional Charges

Shiprocket offers different plans, and the available pricing can change over time. At the time of this research, It’s pricing page lists a Lite option without a monthly plan fee, along with paid plans such as Business at ₹199 per month, Advanced at ₹499 per month, and Pro at ₹799 per month. The same page also displays average shipment-cost figures for those plans.

These plan prices should not be confused with a guaranteed shipping price for every order. Shipment charges can vary according to the shipment and applicable rate card. Additional charges may also apply depending on the service or shipment. It’s support resources specifically address areas such as COD charges, forward charges, RTO charges, weight discrepancies, and other billing-related matters.

What Are the Benefits of Shiprocket?

Managing Multiple Shipping Options

Shiprocket brings multiple courier options into one platform, allowing sellers to review available services for individual shipments. This can be useful for businesses that do not want to manage their shipping workflow separately for every courier partner. However, having multiple options does not mean every courier will be available for every destination or shipment.

Simplifying Order and Shipment Management

Shiprocket combines several shipping-related activities within one system. Depending on the seller’s setup, these can include order synchronization, courier selection, label generation, pickup scheduling, shipment tracking, and returns management. Having these functions in one dashboard can make the overall shipping workflow easier to organize.

Tracking Deliveries in One Place

Shiprocket provides shipment tracking through its platform. Sellers can monitor shipment statuses, while customers can use supported tracking information to check the progress of their orders. This can make it easier to identify shipments that have been delivered, remain in transit, or require additional attention.

Supporting Growing Online Businesses

Shiprocket provides services for different shipping volumes and also offers fulfillment solutions for businesses that need warehousing and order-processing support. Its current plans are structured around different shipment volumes, while fulfillment services extend into areas such as inventory storage, picking, packing, and shipping. The appropriate service depends on the seller’s order volume and operational requirements rather than simply choosing the most expensive plan.

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What Should You Know Before Using Shiprocket?

Check Shipping Rates and Available Services

Before confirming a shipment, check the actual rate and courier options available for that order. Shipping charges can change according to weight, dimensions, destination, courier, shipping zone, and other applicable factors. Using the Shiprocket rate calculator can provide a more useful estimate than relying on a general shipping-price example.

Understand Courier and Delivery Options

Courier availability and estimated delivery times can vary by destination and service. A courier that is available for one shipment may not necessarily be available for another. Sellers should therefore review the options shown for the specific shipment before making a selection.

Review Applicable Fees and Terms

Before choosing a Shiprocket plan, sellers should review the current plan details and rate card. It is also important to understand charges that may apply to services such as COD, RTO, reverse shipments, or weight discrepancies. The pricing information available today may not remain unchanged, so checking the current terms is important before relying on a particular price.

Check Return and Cancellation Policies

Returns should be planned before a business begins shipping orders. Shiprocket provides tools for creating and managing return shipments, but the seller needs its own customer return policy explaining when returns are accepted and how refunds or replacements are handled. Cancellation options can also depend on the order’s status. A seller should therefore review the current cancellation rules before attempting to cancel a shipment or return.

Final Thoughts

Shiprocket is an e-commerce enablement platform that brings several shipping and logistics activities into one system. Sellers can use it to manage orders, access available courier options, schedule shipments, generate shipping documents, track deliveries, and manage returns. The platform also extends beyond standard domestic shipping. It provides international shipping through It X and offers fulfillment services covering areas such as warehousing, inventory management, picking, packing, and shipping.

For sellers considering It, the most important point is that shipping prices, courier availability, plan features, and additional charges can vary. Instead of relying on a single advertised rate, it is better to check the current plan and calculate the cost for the actual shipment. Understanding these details before using Shiprocket can help an online seller make more informed decisions about order processing and shipping management.

FAQs About Shiprocket

1. What Is It Used For?

Shiprocket helps Indian e-commerce sellers manage shipping, logistics, order fulfillment, tracking, and returns through one platform. Its tools include courier selection, shipment processing, pickup scheduling, and delivery management.

2. Is Shiprocket a Courier Company?

No, Shiprocket is an e-commerce shipping and logistics platform rather than a single traditional courier company. It provides access to multiple courier partners and tools for managing shipments.

3. How Does Shiprocket Shipping Work?

Sellers can add or import an order, enter shipment details, choose an available courier, and arrange the shipment through Shiprocket. After dispatch, the shipment can be tracked through the platform using available tracking information.

4. Can Shiprocket Be Used for International Shipping?

Yes, Shiprocket offers international shipping through It X for shipments from India to international destinations. Its current service information states that it supports shipping to more than 220 countries and territories.

5. How Can I Track an Order Through Shiprocket?

Shiprocket allows eligible shipments to be tracked using details such as an AWB number, order ID, or mobile number. Tracking updates are provided as shipment information is received from the relevant courier.